Upgrade in Progress

Plan Ahead for the Core Processing System upgrade

The Core Processing System is the software we use to support our most common transactions on the front line as well as larger tasks in the back office. Some basic transactions we use our Core Processing System for include making and servicing loans as well as processing deposits and withdrawals.

CAMPUS began preparing for the Core Processing System upgrade in November 2016. Our fundamental goal throughout this process has been to limit the impact on our members. We have worked, and continue to work, diligently to make the upgrade as seamless as possible. This upgrade will help us operate more efficiently, improve our products and services and bring more value to your CAMPUS membership! 


Please review the following information carefully to avoid unnecessary inconvenience during Upgrade Weekend.

  • On Friday, September 29 at 6 p.m. EST, all our service centers and drive-up service will close and will remain closed throughout the upgrade. Service Centers and drive-up service will resume normal business hours on Tuesday, October 3.  
  • Direct deposits and automatic payments (ACH)including Social Security deposits received by CAMPUS USA Credit Union that are scheduled to post over the upgrade from 6 p.m. EST, Friday, September 29 through October 1, will post on Friday evening. Deposits and automatic payments (ACH) scheduled to post on Monday, October 2 will post by Tuesday, October 3.
  • You will have access to your funds with Debit and Credit Cards, ATM Cards and check transactions throughout the upgrade. 
  • CAMPUS USA Credit Union ATMs will be available during the upgrade, however, balance inquiries will be unavailable throughout the weekend and balances will not be printed on ATM receipts. 
  • You will not be able to make payments on any CAMPUS USA Credit Union Loan in person, online or by phone beginning at 6 p.m. EST on Friday, September 29 through Monday, October 2. Please plan accordingly.



Services UNAVAILABLE during Upgrade Weekend

(Saturday, September 30 – Monday, October 2)
  • Shared Services/Shared Branching at other credit unions
  • Online & Mobile Banking (outage beginning at 6 p.m. EST, Friday, September 29)
Previously scheduled online bill payments will be made on time as scheduled
  • Mobile Banking App & Mobile Deposit (outage beginning at 6 p.m. EST, Friday, September 29)
  • CAMPUS Call (bank-by-phone) (outage beginning at 6 p.m. EST, Friday, September 29)
  • Loan Applications and Funding
  • Loan Payments made in person, online, or over the phone

Automatic loan payments scheduled will not be affected

 

 

These Items Will Remain The Same After Our Core Processing System Upgrade 

Account numbers will not change.
• Your debit card(s), credit card(s) and ATM card will work the same after the upgrade.
• You may continue to use your current supply of personal and business checks.
• Your CAMPUS Online and Mobile Banking login information will not need to be reset, and
   scheduled bill payments and transfers will pay as usual after the upgrade.
• You may continue to use your current supply of loan payment coupons if you have them.
Shared Services (Shared Branching) will remain the same after the upgrade.
• CAMPUS USA Credit Union Routing/Transit number will remain the same.

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