What is CAMPUS PAY?
CAMPUS PAY gives you the ability to pay bills via CAMPUS Que using funds from your checking account and is available to all members with a checking account. CAMPUS Que users who enroll in CAMPUS PAY can initiate and track payments to any vendor in the vendor database. If your vendor is not listed, you may request to have it added. You can pay any vendor within the United States, except government and collection agencies, including but not limited to the federal, state and local taxing authorities.
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How do I sign up for CAMPUS PAY?
You must be enrolled in CAMPUS Que to use CAMPUS PAY. If you are already enrolled in CAMPUS Que, login, click on the CAMPUS PAY button and then on “Enroll in CAMPUS PAY.” You will be required to read and agree to a disclosure agreement before you can continue with the enrollment process. Once you have agreed to the disclosure and CAMPUS PAY has been enabled on your account, you can then access CAMPUS PAY by clicking the CAMPUS PAY button on the left of your screen. If you would like to sign up for CAMPUS Que, call 800-367-6440 or visit us today.
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How does it work?
It’s easy! Schedule either one-time or recurring payment requests from your CAMPUS checking account. On the scheduled payment date, your payment is processed by CAMPUS and is submitted to the vendor the following day. Payments are made electronically whenever possible. In some instances, if the vendor does not accept electronic payments, a check will be issued. CAMPUS PAY payees can be paid by either check or electronic transfer. Check payments, to those vendors not accepting electronic payments, may take up to 10 days to clear through delivery and processing. All payments are processed through our CAMPUS PAY vendor, ORCC. To verify which method your payee uses, look for the “Payment Method” column in the Payees section. You CANNOT use CAMPUS PAY to make a payment on your CAMPUS USA Credit Union loan. Please set up your CAMPUS loan payments within CAMPUS Que or by calling 800-367-6440.
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Which accounts/suffixes can I use with CAMPUS PAY?
CAMPUS PAY can only be used in conjunction with your CAMPUS Checking account, suffix 9.
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How much does CAMPUS PAY cost?
There is no fee to use CAMPUS PAY when you sign up for an “ALL e-Account.” Click here for more details. Otherwise, there is a $2.95 fee per month.
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How do I get started using CAMPUS PAY?
Once you have enrolled, the first step is to setup your payees. You can search the Master Payee List of vendors, or you may create your own if your payee is not in the Master Payee List.
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How do I set up my payees (may also be referred to as “merchants” or “vendors”)?
First, click on the “Payees” button in the CAMPUS PAY section. Second, click on the “Find Payee” button to search our Master Payee List and find a payee to add to your Personal Payee List. If you do not find the payee you are looking for in the Master Payee List, try to use variations of the name. For example, enter Tim for Time Warner Communications. If your payee is not on the Master Payee List or the address does not match your payee, you will need to add the payee in the “Add Payee” section. When creating a new payee, all fields must be completed. The only exceptions are the “Attn:” field and the “Ext.” in the “Phone” field. If you fail to input information in all of the required fields, your payee will not be set up and you will not be able to make payments to this payee. Once you have set up a payee in the “Add Payee” section you will need to wait up to five days before scheduling a payment. This allows our payment processor to verify your information. Please note that this five-day delay is only imposed once per new payee that you create. If you select a payee from the Master Payee List, you may begin setting up payments immediately. If your account number is not entered exactly as stated on your bill or statement, you may receive a “required field” error. Please email Member Services at info@campuscu.com or call 800.367.6440 and press 4.
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Once I enroll, how soon can I start to make payments?
Set up your payees by either selecting the merchant from the Find Payee database or by entering the information using the Add Payee function. If the payee is on the Master Payee List, you may begin to make payments immediately. If you use the “Add Payee” option, you must allow five days before you can begin making payments to the payee. This allows our payment processor enough time to verify payee information before the first payment is sent. Do not wait until you are ready to PAY bills to set up new payees. Please note that this delay is imposed only once, after the creation of a new payee.
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When are funds deducted from my CAMPUS account?
Funds are debited from your account on the day that we process your payment (typically the Payment Start Date), not on the day that the payment is received or cashed by the payee.
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What if there aren’t enough funds available to process my scheduled payment?
If there are not enough funds available, we will first check to see if your account is set up for overdraft protection. If not, you will be charged a $32 NSF fee and your payment will not be processed. You will need to reschedule your payment at a later date. You will be sent notification by mail. Again, you need to ensure that you have sufficient funds available on the day that you have payments scheduled. Our payment process does not give time to “float” payments until the payee cashes the check! You should monitor your account’s available funds on days that you have payments scheduled. Also, keep in mind that some check and ATM deposits are not immediately available.
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How long will it take for a merchant to receive my payment?
On average, allow two business days for electronic merchants and five business days for those merchants paid by paper check (for those unable to receive electronic payment). Your Personal Payee List will show whether a merchant is receiving payments electronically or by a check in the mail.
Please remember that CAMPUS cannot control the delivery of payments by the post office or the posting date of the merchant (when the payment is actually credited to your account). Because merchants may not post the payment the same day that they receive them, we recommend that you include a few “cushion” days in your timing of bill payments. It is your responsibility to select dates to allow enough time for the payment to get to the merchant so that you are not late with your payments.
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Can I stop a payment?
If the payment has not been sent yet, and still appears in the Pending section, the payment can be deleted. Once a payment has been sent, it will be processed according to standard procedures. If you choose to stop a payment, your CAMPUS account will be assessed a $32 stop payment fee. Electronic payments cannot be stopped. For further assistance, please contact Member Services at info@campuscu.com or call 800.367.6440 and press 4.
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How do I cancel the CAMPUS PAY service if I change my mind?
If you decide that you do not want to use CAMPUS PAY, click on the “Cancel CAMPUS PAY” button in CAMPUS Que. Be aware that all Payees and Pending Payments will be cancelled. Your account will be charged for the entire month of CAMPUS PAY service, if applicable, regardless of the date that the service was actually stopped. If you later decide to enroll in CAMPUS PAY you will have to reestablish all of your Payees.
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